Return & Refund Policy

Last Updated: August 7, 2026

Thank you for shopping with findwithus. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

• We accept returns within 14 days of the delivery date.
• To be eligible for a return, the item must:
  • Be unused and in its original condition.
  • Be in the original packaging with all tags and accessories.
  • Include proof of purchase or the order number.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Personalized or custom-made products
• Digital products or downloadable items
• Clearance or final sale items
• Used, damaged, or altered products (unless received damaged)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or the wrong item was shipped. If you need an exchange, please contact us within 48 hours of receiving your order.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
• Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging

We will arrange a replacement or full refund if the issue is confirmed.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: findwithusshopee@gmail.com
Phone: [9072262462]
Website: findwithus.online